Job Number: 1244537
Date Posted: 11 August 2010
Function: Services – Project Management
Business: GE Energy – Energy Services
Career Level: Experienced
Location: Jakarta, Indonesia
GE Overview:
Why join one great company when you can join many? When you join GE, you join a company made up of 6 exciting businesses. Experience personal growth and competency development as part of the GE team.
GE Infrastructure is one of the world’s leading providers of fundamental technologies to developing countries, including aircraft engines, transportation, energy, oil and gas, and water process technologies.
GE Energy’s Contractual Services business is a global team of men and women dedicated to optimizing the performance of our customers’ plants and equipment. A contractual service agreement, or CSA, provides maintenance, parts, services and repairs, over a specified period of time. Benefits to the customer include guaranteed plant performance, fixed maintenance costs, and access to GE’s latest technology and global experience.
Role Summary/Purpose
Manage overall execution of CSA Maintenance contract for a power plant customer in Indonesia.
Essential Responsibilities
- Responsible for the profitability and customer satisfaction for assigned contracts
- Provide both Customized Service Agreement (CSA) and Time and Material (T&M) program management
- Assist in sales campaigns for new contracts and proposals
- Assure timely resolution of customer issues and customer satisfaction for assigned contracts
- Interact with members of the Customer Team (CT)
- Function as liaison between internal GE organizations and customers for assigned contracts
- Manage the Contract Margin Review process and T&M profitability metrics for assigned contracts
- Interact with Sales Director on contract flow down with Sales Director and the implementation of procedure manuals related to the contract
- Develop and implement business plans to achieve contract profitability & work scoping
- Monitor assigned product performance and initiate actions as required
- Participate in business and contractual discussions with customer
- Review invoices and collect cash in a timely manner
- Assist in the establishment of productivity goals by contract and organize and support program and technical reviews with customer
- Generate regular program updates for internal management
- Determine and flow down customer shop visit forecasts and assist in GE Branded Service Agreement (GBSA) management, warranty determination and administration related to customer owned property
- Technical Management: First contact point for customer. On site technical & administrative support/coordination with all other GE components on all outages, repairs/modifications
- Implement 6 Sigma to increase productivity and reduce cost
Qualifications/Requirements
- BSME/BSEE or equivalent
- 8 -10 years of power generation experience
- FA heavy duty gas turbines and controls experience is advantage
- Strong Turbine technology knowledge
- Excellent communication, leadership and customer service skills
- Proficiency in computer application skills
- Strong business/financial skills
Desired Characteristics
- Prior experience negotiating with customers is preferred
- Ability to work multiple project simultaneously
- Ability to handle routine legal issues such as , Notices, Bonds, Insurance, and the like with minimal supervision/coordination with GE Legal Staff
- Ability to work effectively in a cross-functional team
- Six Sigma training is preferred
- Ability to communicate with all levels of internal and external customer organizations, including upper management
- Strong conflict resolution skills