Southeast Asia (GP SEA)
One of the world’s most respected environmental organizations is looking for professionalism, passionate, dynamic and dedicated Individuals who are committed non-violent means for effecting changes in attitudes and behavior in defense of the environment to fill in the following vacant positions.
JOB POSITION: SUPPORTER RELATION COORDINATOR
The department’s key responsibility is to maximize income from individual supporters by inspiring and engaging supporters and building effective committed relationships.
As part of Greenpeace’s values we do not accept money from Governments, Corporations or political parties.
The Fundraising department’s aims to ensure a cost effective, ethical and sustainable fundraising base to meet the needs of Greenpeace Southeast Asia.
Our objectives are to:
- Achieve income expenditure budgets and targets
- Inspire and engage supporters
- Secure effective, committed relationships
- Achieve a diverse and secure fundraising base Promote Greenpeace’s campaign goals and objectives broaden the appeal of Greenpeace
- The Supporter Relationships Coordinators’ role is to ensure effective relationship building and retention of supporters and potential supporters using a range of methods and activities. The role will work in close partnership with the Regional Supporter Relationship Manager (based in Thailand) to deliver a best practice “supporter journey”.
WORKING IN PARTNERSHIP
Fundraising director Regional Supporter relationship coordinator, Regional Digital Marketing Coordinator, Regional database analysis, Supporter care officer, direct dialogue coordinator
KEY DUTIES & RESPONSIBILITIES
- Develop (create / write the Bahasa Indonesian copy/ translate English copy into Bahasa Indonesian / edit copy) or project manage the production of all direct marketing /supporter communication materials in Indonesia.
- Liaise with internal departments to gain approval of for all fundraising copy and telemarketing scripts.
- Work with fundraising team to achieve annual budgets and KPI objectives by implementing supporter loyalty strategies and programs.
- Build and develop strategies for building long term relationships with supporters to generate maximum lifetime value and retention.
- Manage the outsourced “upgrade” telemarketing program, including daily reporting, reviewing and motivating an external agency to deliver results.
- Ensure all materials are in line with Greenpeace brand guidelines and reflect our mission and values.
- Work with Supporter Service and Public Outreach teams to organize events to enhance supporter loyalty and increase income.
- Develop effective cross-divisional relationships to aid successful fundraising and achievement of campaign and mass networking objectives.
- Monitor and review retention programs performance, produce reports and updates as requested by Fundraising Manager / Deputy Fundraising Director or Regional Fundraising Director.
- Research, test and implement new initiatives and innovations (as agreed with Fundraising Director).
- Any other duties as directed by Regional Fundraising Director.
Selection criteria
Passion & commitment to the mission, vision, values and methods of Greenpeace
Knowledge & Experience
- Bachelor Degree in Marketing / Communications or related
- 3 years+ in developing creative ideas and writing engaging copy
- 3 years+ in managing the production of direct marketing and other printed materials (such as newsletters, brochures and annual reports)
- Successful track record in exceed targets
- Experience in briefing and managing agencies / suppliers.
- Budget management
- Track record of achieving income and targets
- Able to manage multiple tasks and prioritize effectively with minimal supervision
- Successful development and implementation of fundraising / marketing plans
- In depth knowledge of fundraising / marketing principles, techniques, methods and best practice
- Experience in relationship building and supporter / customer care
Skills and competencies
- Copy Writing Skills (in English and Bahasa Indonesian)
- Excellent communication skills (written and oral) in English and Bahasa Indonesian
- Excellent interpersonal, communication, negotiation and influencing skills
- Strong Project management
- Strategic thinking
- Innovative and creative thinking
- IT literate (including excel)
- Understanding of NGO’s, the environmental movement and related issues
Please send your resume tojobs.id@greenpeace.org, and put your application in subject, (deadline July 22, 2010)